Contact information

Business identity

Zyleo is an online store operated by HISOKA SAS, a French simplified joint-stock company (Société par Actions Simplifiée).

  • Trading name: Zyleo
  • Website: zyleo.co.uk
  • Legal name: HISOKA SAS
  • SIRET: 989 850 680 00012
  • Registered office: 1 Rue Marguerin, 75014 Paris, France
  • Share capital: 10,000 EUR
  • Business activity code (APE): 47.91A
  • VAT status: Small business exemption under article 293 B of the French General Tax Code (franchise en base de TVA). No VAT is charged on our sales and no VAT number is issued.

Customer service

Our customer service team supports UK customers exclusively by email.

  • Email: contact@zyleo.co.uk
  • Opening hours: Monday–Saturday · 9 am – 7 pm UK time
  • Response time: we aim to reply within one working day

Returns address

Please use the prepaid UPS return label we email you. If you need the physical address for tracking purposes, returns are processed at:

HISOKA SAS – Zyleo Returns
28 rue de Montpellier
11000 Carcassonne
France

Important: do not ship returns without first contacting customer service to get a prepaid label and an authorisation. Unauthorised shipments may be refused at the carrier point.

Complaints and disputes

If something has gone wrong with your order, please contact us first at contact@zyleo.co.uk. Most issues can be resolved quickly and directly.

If we are unable to find a satisfactory solution, you may also use the following independent services:

Alternative dispute resolution (ADR):

  • United Kingdom: the UK Citizens Advice consumer service — www.citizensadvice.org.uk/consumer offers free advice and dispute resolution support.
  • France: Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C) — www.cm2c.net, 14 rue Saint Jean, 75017 Paris.

The EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) was discontinued in 2025 and is no longer available.

Contact

  • Company name (legal entity): HISOKA SAS — French Société par Actions Simplifiée
  • Trading as: Zyleo (zyleo.co.uk)
  • Registered office: 1 Rue Marguerin, 75014 Paris, France
  • Company registration number: 989 850 680 (SIREN, France)
  • VAT status: VAT not applicable — art. 293 B French General Tax Code
  • Phone (UK customer service): +44 20 8040 5007
  • Email: contact@zyleo.co.uk
  • Opening hours: Monday–Saturday · 9 am – 7 pm UK time
  • Service promise: Guaranteed reply within 1 working day